V & U Physiotherapy Care is now offering Virtual Care to all those patients who are interested and appropriate.

What is Virtual Care?

Virtual Care is the use of communication technology to allow you and your physiotherapist to connect via video conferencing to receive physiotherapy services when an in-person visit is not possible. Virtual care physiotherapy is also called tele-health or tele-rehabilitation. It uses online video conferencing to connect you, the patient, with your physiotherapist. We are now offering physiotherapy solutions through our virtual clinic via our secure web video conferencing platform. You can connect online with your physiotherapist using your phone, tablet, or computer. You’ll get answers to your questions regarding your current progress or new pain.

Virtual connection—real physiotherapy

When you can’t see us in person, we can still help with your pain or injury. A virtual physiotherapy session can be more connected, and is focused entirely on you. Using video chat gives us greater insight into your daily life. We are literally in your home and can see things we’d never see during a clinic visit. We can see how you move within the space you’re in majority of the time. As most of us are in our homes for the greater part of our days, now more than ever is the time to take care of our bodies.

Benefits of Virtual Care

Virtual care sessions are useful for those patients needing consultation with a physiotherapist regarding:

• Injury diagnosis (where possible)
• Pain and symptom management
• Post-surgical rehabilitation guidance
• Home exercise prescription
• One-on-one exercise and physical activity guidance and progression
• Education and advice regarding self-care and ergonomics

Privacy and Safety

V & U Physiotherapy Care therapists are currently set to use Zoom / Google Meet / Other Platforms for Virtual Care as it meets all the privacy / security / compliance requirements for Virtual Care in BC. Your sessions will not be recorded. Your therapist will require that the location where you receive care is safe and that procedures are in place to ensure the availability of help in the event of an emergency.

V & U Physiotherapy Care Approach to Virtual Care

Each Virtual Care session will last up to 45 minutes. Our private rates will remain the same. Where possible, we will directly bill your insurance provider and follow-up by phone within 72 hours to collect any remaining balance. Providers that currently pay for Virtual Care include Great West Life, Sunlife, Medavie, ICBC (when deemed appropriate), and WSBC (when deemed appropriate). We will keep you posted as the list of insurers grows.

If you wish to find out more and/or schedule a Virtual Care appointment please contact us.